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Invest Pro Properties Inc.

Maintenance Request Guidelines

All maintenance requests need to be submitted online through your tenant portal so that we can process it in the most efficient manner. You will receive a copy of your requested maintenance once a work order has been generated for you by a maintenance specialist, this will include the repair vendor who has been contacted to assist you with your request. After reviewing our procedures please click below at the bottom of the page to login. If you need assistance with setting up your login and password please contact the office.

If you have a Maintenance Emergency you should still place a maintenance request through your tenant portal as requests get routed to an on call maintenance specialist 24/7. You can also call, 561-203-7022 to speak to a someone in person. Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property.

Following are some basic guidelines as to what constitutes a maintenance emergency.

Fire

Call the Fire Department immediately.

A/C Repair

A/C repair is not considered an emergency, place a maintenance request through the tenant portal for the quickest response.

Heater Repair

If outside temperature is falling below 40 degrees.

Clogged Toilet or Drain

Per your lease, this is your responsibility call a plumber. If it turns out that there are roots in the line or something is physically wrong with the plumbing we will reimburse you.

Pipe Broken

Turn off water valve to pipe or exterior water main until contractor arrives.

Broken Doorknob, Lock or Window

Only if it prevents Resident from properly securing unit. If temporary measures can be taken until business hours, resident should wait until regular business hours before contacting management.

No Hot Water

Only if there is absolutely no hot water and it is between the hours of 9:00am and 5:00pm Monday – Friday. If there is no hot water at any other time use temporary measures.

No Electricity

Only if there is no electricity and 1.) The Resident has called the electric company and found that they were not at fault. 2.) After Resident has checked all the breakers by flipping them ALL hard to the OFF position and then back on and reset all GFI circuits in the house. Partial outages do not represent an emergency! If a wall switch or outlet begins to smoke or smell remove all plugs and turn off switch if necessary call the fire department.

These are the basic calls that may constitute an emergency. If you have a situation other than these, which seems immediately hazardous, damaging or detrimental, please call our office at 561-203-7022 ask for maintenance.

Online Maintenance Requests

The following are not emergencies: refrigerator out, locking yourself out of the house, oven not working and pest control. InvestPro is not responsible for loss of food or for alternative lodging due to appliance failure.

All maintenance request must be submitted through the tenant portal as per your lease agreement, please use link below to submit your maintenance request. No routine or non-urgent calls will be accepted at any time by phone!

Online Maintenance Requests Click Below To Login